Our standard apparel is available in sizes:
0-3m, 3-6m, 6-12m, 1-2y, 2-3y, 3-4y, 4-5y. 5-6y.
Our Organic Range of Tees, Raglans & Hoodies caters for 3-4Y to 12-14Y as well as our Adult range of organic tees and sweats.
All apparel is printed and designed by us in the UK.[/vc_toggle][vc_toggle title=”Will I see a preview of my design?” open=”false”]
If you have ordered an Alter Ego tee you will be sent a proof to approve, we aim to send this within 1 week of ordering before preparing your order to be printed.[/vc_toggle][vc_toggle title=”What are your Refund Policies?” open=”false”]
We advise that you check our Apparel size charts before ordering, and always advise sizing up for maximum wear especially in sizes under one year. If your little one is 5 months old for example we would suggest going for our 6-12m, especially as turnaround times are between 2-3 weeks and they can grow so fast at that age. The opposite applies to our Zip Up Hoodies which run big, so we advise sizing down.
If there is an error with the print or flaw in the garment, we are happy to arrange a return for an exchange or refund, on unworn & unwashed items. This does not apply if you simply change your mind. Because of the customisation and personalisation of some of our designs, refunds cannot be given on personalised tees.
If you would like to arrange a refund or exchange please CONTACT US within 5 days of receiving your item, exchanges & returns beyond this time frame are not possible.
Customers are responsible for their return delivery costs.[/vc_toggle][vc_toggle title=”What are your P&P Charges?” open=”false”]UK Postage and Packaging costs are as follows:
Mini Prints – Free
Tee’s – £2.00
Raglans & Zip Up hoodies – £3.00
International P&P costs are:
Tee’s – £4.00
Raglans & Zip Up hoodies – £5.00[/vc_toggle][vc_toggle title=”How long does delivery take?” open=”false”]
Turnaround time on our “In Stock” tees is 2-3 weeks, and if pre-ordering a style 2-4 weeks. Please bear this in mind when ordering tees, especially birthday tees.
If you need an order by a certain date, I ask that you get in touch to make sure that we can process your order in time, before ordering.
UK Shipping is by Royal Mail First Class, delivery times for all methods are 1-3 days.
We will never lease, distribute or sell your personal information to third parties unless we have your permission or the law requires us to.
Any personal information we hold about you is stored and processed under our data protection policy, in line with the Data Protection Act 1998.[/vc_toggle][/vc_column][/vc_row]